Refund & Return Policy

Last revised: January 2026

At Mazeen Scents, every fragrance is hand-inspected and quality-assured before dispatch. We stand firmly behind the integrity of our products.

1. Eligibility for Returns

We accept returns only under the following circumstances:

• The product received is damaged or defective due to transit.
• The incorrect product was dispatched from our atelier.
• The bottle arrived with broken, leaking, or compromised packaging.

2. Return Timeline

All return requests must be raised within 48 hours of delivery. Requests beyond this window cannot be processed. Contact us at care@mazeenscents.com with your order number and photograph of the issue.

3. Non-Returnable Items

• Opened, used, or partially consumed fragrances.
• Items without original packaging, seal, or tamper-evident strips.
• Change of mind or personal preference.

4. Refund Process

Approved refunds are processed within 5–7 working days to the original payment method. You will receive an email confirmation once initiated.

5. Contact

For any refund or return queries, please reach our concierge at care@mazeenscents.com or +91 99300 07811.